Warranty
Warranty & 60-Day Quality Guarantee
At Bumble and Harlow, we believe beautiful pieces should also be beautifully made. Every item we offer is carefully selected and quality checked to ensure it meets our standards - and yours.
That’s why we proudly offer a 60-Day Quality Guarantee on all eligible purchases.
Our 60-Day Quality Guarantee
If your item has a manufacturing fault or defect within 60 days of delivery, we’ll make it right.
You may be eligible for a:
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Replacement
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Store credit
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Refund
depending on the issue and available stock.
Our goal is simple: you should feel confident and comfortable shopping with Bumble and Harlow.
What’s Covered
Our guarantee covers faults that are the result of manufacturing or workmanship, including but not limited to:
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Broken or faulty hardware
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Loose or detached components
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Structural defects
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Items that arrive damaged
All claims are assessed individually to ensure a fair outcome.
What’s Not Covered
Our 60-Day Quality Guarantee does not cover:
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Normal wear and tear
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Damage caused by misuse, accidents, or improper care
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Exposure to harsh chemicals, heat, or water where not recommended
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Alterations or repairs made by third parties
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Damage resulting from failure to follow care instructions
Please note that slight variations in colour, texture, or finish are part of the natural character of many materials and are not considered defects.
How to Lodge a Warranty Claim
To submit a claim, please email hello@bumbleandharlow.com with:- A brief description of the issue
- Clear photos or videos showing the fault
- Proof of purchase is required.
Bumble and Harlow reserves the right to determine the appropriate resolution in line with this policy.Your Peace of Mind MattersWe stand behind the quality of our products and are committed to delivering pieces you’ll love and enjoy. If you ever have questions, our team is always here to help.Shop with confidence - we’ve got you covered.